resident-liasonWe recognise that the central aim of our housing projects is to deliver a service that is specifically tailored to meet the needs and aspirations of our client's customers – the residents. We translate and extend this 'customer focus' into our everyday 

working culture so that the residents – as the ultimate beneficiaries of a project - always remain the determining factor in decisions regarding how a significant regeneration contract is conducted from start to completion.

For every project that we undertake in or adjacent to existing resident's homes we utilise the services of our Resident Liaison Team. We were one of the first Community Construction Contractors to recognise the need and necessity to employ dedicated Resident Liaison Officers.

Our liaison staff are highly experienced and generally come from multi-disciplinary, 'front-line' backgrounds. This experience allows them to communicate effectively with individual residents, whether resident or leaseholder, as well as client representatives, local businesses and the various agencies that may become involved in our projects.

Watch this video to see some of the information we provided for residents of Shiregreen in Sheffield when we carried out a project for Sanctuary Housing.